I designed and carried out 4 iterative usability tests with parents of gamers to identify the flows that helped them set permissions most effectively and intuitively. After each test, I documented insights in the form of reports, created action items checklists to guide design and copy updates, and packaged key learnings and recommendations into slide decks for our weekly client shares.

As we kicked off the project, I collaborated with my senior teammate to define the experience and interaction of our initial parental controls flow. I generated an interactive prototype, tested it with parents of players, and hared key insights and action items with my team. I worked closely with the design team to update the flow with our learnings. We found that parents valued the opportunity to set “bounds” for their child’s privacy while empowering them to chose a setting they are comfortable with – but the trade-off was a more complex experience than our parents were used to. Through each iteration, we got closer and closer to a seamless experience – and after our fourth user test, we had a flow that parents understood and navigated effortlessly.

Through this project, I’ve owned documentation for our Design and Development teams. We knew that Figma files helped Design reuse artifacts seamlessly, whereas a more in-depth, written format supported our devs best. Across both, I outlined the flow triggered by each use case, the different components used, their states, and how they interacted with each other, as well as any additional considerations to keep in mind through Design and Development. I also worked closely with my senior teammate to shape our work into a client-ready narrative on a weekly basis, and owned the presentation of each iteration both internally and to the client. As I worked through different document types, I was able to templetize them for later reuse – from research guides to client share decks.